Got questions? We have the answers to the most asked questions about embroidery. Feel free to contact us if you don't see your question listed below.

How many stitches are in my design?

We can estimate the stitches a design will have. You can send your image to and we will take a look at it. Make sure to mention where you want the design embroidered and what kind of garments.

What is the turnaround time for my order?

o Our typical turnaround time is 7-10 business days from when we receive your order. Keep in mind that we will need some of that time after the approval is received and all garments have arrived.

Do you make patches?

No, we do not create patches here. However we can apply provided patches to a garment. We also offer our tackle twill as a substitute for a patch by sewing it directly onto a garment and adding your logo to it mimicking the look of a patch.

Can I provide my own embroidery files?

Of course, we accept dst files. Keep in mind that we cannot be responsible for the quality of the embroidery from provided files.

Will I own my embroidery files?

Yes, if you have us digitize your files, those files are yours. We will keep a record of it in our system for decorating on your orders for you. You can request your files by email if you are current on all invoices with us.

Can you do 3D or puff embroidery?

Yes we do. We have a variety of puff colors to match your chosen thread color.

What thread colors do you have?

We use Madeira PolyNeon thread. You can see all of our available thread colors here.

Can I combine orders to get the same pricing?

No, unfortunately each order will be treated as individual separate orders. Pricing will be based only on that orders quantity.

What is tackle twill?

Tackle twill is our applique that we can cut to fill large areas of a design or to give a specific look. Here are some examples of tackle twill.

How much is your digitizing fee?

Our digitizing charges are based on the designs final stitch count. We can give you an estimate for your design based on an image. You can send your image to and we will take a look at it. Make sure to mention where you want the design embroidered and what kind of garments.

Can I get a sample embroidered?

Yes, we can embroider a sample and send an image of your garment for approval before we process the entire order. You can also request the sample be shipped to you.

Where can I embroider my logo?

Depending on the garment type there are several locations to decorate each one. See our common decorating locations.

How large can I embroider on my hats?

For most caps the maximum height we can embroider on the front is 60mm or about 2.3inches tall. The maximum size on visors can vary depending on the style.

Why are hat embroidery files different than shirt embroidery files?

Because of the curved front on caps, the embroidery file needs to be set up to sew in a certain direction and order. If it is set up incorrectly the stitches can be misaligned with each other and create gaps having an undesirable effect.

What types of stitches are there?

There are several different types of stitches used in digitizing. Here are few of the most common.

  • Satin stitch - used for text and lines or outlines.
  • Fill stitch - used to fill areas with color.
  • Straight stitch - used for smaller details and lines.
  • Bean stitch - used as a decorative stitch or lines, often times on our tackle twill.
  • Zigzag stitch - used mainly to hold on our tackle twill.

Can I get screen printing and embroidery on the same garment?

Yes you can. Keep in mind that in order to put your order through multiple departments it will add time to the production of your order.

Can you match the thread to my garment color?

Yes, this is called tone on tone or tonal thread matching. It is often used for background elements or details to create the illusion of a single color design while still keeping the quality. It can also be the sole color of a design to give it a very subtle or subdued effect.

How long does it take to digitize a design and receive a sew out?

The process if fairly quick. Turnaround time on the digitizing and sew out is 1-2 business days.

Do you have a minimum order quantity requirement?

No, we do not require a minimum quantity for your order. We accept single piece orders. Keep in mind your price per piece will change depending on your order quantity

Can I provide my own thread?

We do not currently accept provided thread to use in our machines. Different types or brands of threads have different qualities and some are prone to breakage more than others.

Can you remove stitches or logos?

Yes and no. We can remove stitches of small names or logos on a case by case basis on small orders only. The process of removing threads can harm the garment and is not recommended. If this is something you want done you can email us at and we let you know if it is feasible.

Do you offer a rush service?

Yes, please ask our customer service or order department for availability before placing your order.

Can I exchange my garments if I don't like them or they don't fit?

No. Decorated garments may not be returned or exchanged. You also may be charged for your order if you cancel or change it after you have given us the approval.

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