Got questions? We have the answers to the most asked questions about embroidery. Feel free to contact us if you don't see your question listed below.
November through January is our busiest time of year. Production timelines may be longer. Please be patient as everyone wants their orders completed at the same time. If you are able, place orders early to ensure they are completed timely for your needs if you have events or deadlines. Rush times may be extended and fees may be higher during this peak season.
Yes, Please ask our customer service or order department for availability before placing your order.
We can estimate the stitches a design will have. You can send your image to customerservice@rodriguezembroidery.com and we will take a look at it. Make sure to mention where you want the design embroidered and what kind of garments.
o Our typical turnaround time is 10 business days from when we receive your order. Keep in mind that time only starts after we receive an approval if needed and all garments have arrived.
No, we do not create patches here. However we can apply provided patches to a garment. We also offer our tackle twill as a substitute for a patch by sewing it directly onto a garment and adding your logo to it mimicking the look of a patch.
Of course. We accept .dst files. We cannot be responsible for the quality of the embroidery from provided files. Good quality embroidery starts with the digitizing.
Yes, if you have us digitize your files, those files are yours. We will keep a record of it in our system for decorating on your orders for you. You can request your files by email if you are current on all invoices with us.
Yes we do. We have a variety of puff colors to match your chosen thread color to be less visible in case the stiches separate. It is great for on caps to create a unique look.
We use Madeira PolyNeon thread. You can see all of our available thread colors here.
No, unfortunately each order will be treated as individual, separate orders. Pricing will be based only on that orders quantity.
Tackle twill is our applique that we can cut to fill large areas of a design or to give a specific look. Here are some examples of tackle twill.
Our digitizing charges are based on the designs final stitch count. We can give you an estimate for your design based on an image. You can send your image to customerservice@rodriguezembroidery.com and we will can a look at it. Make sure to mention where you want the design embroidered and what kind of garments as this can effect the design size or how the stitches are added. Any other details you can give us on how you want it to look will help to get a more accurate quote.
Yes, we can embroider a sample and send an image of your garment for approval before we process the entire order. You can also request the sample be shipped to you or pick it up at our facility.
Depending on the garment type there are several locations we can decorate. You can see our common decorating locations here.
For most caps the maximum height we can embroider on the front is 60mm or about 2.3inches tall. The maximum size on visors can vary depending on the style.
Because of the curved front on caps, the embroidery file needs to be set up to sew in a certain direction and order. If it is set up incorrectly the stitches can be misaligned with each other and create gaps having an undesirable effect.
There are several different types of stitches used in digitizing. Here are few of the most common.
Yes you can. Keep in mind that in order to put your order through multiple departments it will add time to the production of your order.
Yes, this is called tone on tone or tonal thread matching. It is often used to create the illusion of a single color design while still keeping the quality. For example, if you have text inside a box or shape. Having the garment color show through on small areas can be less readable than using a stitch for the letters in a tonal thread color. It can also be the sole color of a design to give it a very subtle or subdued look which is very popular.
The process is fairly quick. Turnaround time on the digitizing and sew out is 1-3 business days.
No, we do not require a minimum quantity for your order. We accept single piece orders. Keep in mind your price per piece will change depending on your order quantity.
We do not currently accept provided thread to use in our machines. Different types or brands of threads have different qualities and some are prone to breakage more than others.
Yes and no. We can remove stitches of small names or logos on a case by case basis on small orders only. The process of removing threads can harm the garment and is not recommended. If this is something you want done you can email us at customerservice@rodriguezembroidery.com and we let you know if it is feasible.
Decorated garments may not be returned or exchanged. You also may be charged for your order if you cancel or change it after you have given us the approval. If you would like to see an item that we order for you before it is decorated, please communicate that with the specialist you are working with when placing an order. We may also be able to provide a sample item for you to take and try on before ordering an entire order. Items that are unwanted may inncur restocking fees or return freight fees. Our vendors typically give us 30 days after being ordered to be returned. Some items, including drop shipped products or clearance items may not be able to be returned. You can ask your specialist about these when placing an order. If we are not able to return an unwanted item, you would be charged the full price of the garment since we do not keep stock at our location. Be sure to only request items you need, to avoid unnecessary charges.