Got questions? We have the answers to the most asked questions about screen printing. Feel free to contact us if you don't see your question listed below.
November through January is our busiest time of year. Production timelines may be longer. Please be patient as everyone wants their orders completed at the same time. If you are able, place orders early to ensure they are completed timely for your needs if you have events or deadlines. Rush times may be extended and fees may be higher during this peak season.
Yes, Please ask our customer service or order department for availability before placing your order.
Our typical turnaround time is 10 business days from when we receive your order. Keep in mind the production timeline won't start until after the approval is received and all garments have arrived. See our order timeline here.
This will depend on the style of garment that you want printed. You can see our standard print locations here.
We require vector artwork for most print orders. They only exception is we can print a one color image from a high quality photograph if the details would be lost in recreating it into a vector format.
We accept .pdf, .ai or .eps vector files. Please do not include embedded images or shadows. Also be sure that all fonts are converted to outlines. See our artwork guidelines here.
We also ask that the artwork be clean with no unnecessary elements that will increase the file size or make it confusing as to what you want printed. Include only artwork for the print we are doing.
There is no way to know for sure unless you have editing software to view the file in the vector format. Typically .ai or .eps files are vector, but not always. If you are not sure, feel free to email it to us and we can let you know if it will work.
Here are our standard ink colors.
You can match them to our standard ink colors here, or you can email it and have us match it to our standard ink colors.
We can certainly create something for you for a charge. Be sure to have a clear idea of what you are looking for or reference photos. It is also good to know what garment style and color it will be printed on.
We use plastisol inks. It is extremely opaque and comes in an array of vibrant colors. It can be printed on either light or dark fabric colors.
Depending on your garment color, we can print up to 6 colors on a dark colored fabric or up to 7 colors on a light colored fabric.
Here are our standard ink colors.
We also carry a variety of metallic, glitter and fluorescent ink colors.
We sure can. There is a fee to mix a color but we can match just about any PMS number by request.
We do not offer all over prints. This is something that needs to be printed before a garment is assembled in the factory. We can print in these standard positions.
No, unfortunately the result from printing over a seam doesn't look very good. The extra bump in the fabric at the seam creates a gap where ink can fill in unexpectedly. It is not a service that we offer.
This will depend on your garment. The maximum screen size we have is 14" wide by 16" tall. We do also have an oversized screen that we can print up to 17" wide but there are some limitations with this screen size.
Of course, we can add a name either 2" or 3" tall or a number in 2", 4", 6", 8", 10" or 12" tall.
We charge a screen fee for each different ink color for each different placement/size of design. So if you have a two color design but you want it printed on both left chest and full back. You would be charged for 4 screens. We do not charge for any underlay white screens that we need to make in order to print on dark fabrics. Feel free to email us with further questions.
We charge a rescreen fee for each different ink color for each different placement/size of design on all reorders. Feel free to email us with further questions.
Yes there are fees we charge for certain placements, for printing on mesh or nylon fabrics or extra services like bagging and labeling.
There are also charges for PMS color mixing, specialty inks or if you want different ink colors used for different styles/colors of garments.
Yes, we will print a sample for a fee. Please allow for extra time after the sample is approved before your order is completed.
Yes, there is a fee for each time an ink color is changed.
Yes. We will size your design to fit the smallest garment, but we include design dimensions on the proof for you to approve before we start your order.
We can also do multiple sizes of a design (ex. Youth and adult sizes). Keep in mind that each different size design, even though they are the same artwork, will be priced individually based on the quantity printed. There will also be screen fees for each size.
We can print on flat garments only, including some bags and hats. We cannot print on baseball style caps.
Nylon and mesh fabric garments will incur extra charges.
See our standard print locations for a more detailed list of what we can print.
Yes you can. Keep in mind that in order to put your order through multiple departments it will add time to the production of your order.
No, we do not require a minimum quantity for your order. We accept single piece orders. Keep in mind your price per piece will change depending on your order quantity.
We pack garments by size and color. Multiple shirts may be folded together in a single pile. Multiple sizes or styles may be packed in the same box, but we try to pack it as logical as possible.
Decorated garments may not be returned or exchanged. You also may be charged for your order if you cancel or change it after you have given us the approval. If you would like to see an item that we order for you before it is decorated, please communicate that with the specialist you are working with when placing an order. We may also be able to provide a sample item for you to take and try on before ordering an entire order. Items that are unwanted may inncur restocking fees or return freight fees. Our vendors typically give us 30 days after being ordered to be returned. Some items, including drop shipped products or clearance items may not be able to be returned. You can ask your specialist about these when placing an order. If we are not able to return an unwanted item, you would be charged the full price of the garment since we do not keep stock at our location. Be sure to only request items you need, to avoid unnecessary charges.