Got questions? We have the answers to the most asked questions about screen printing. Feel free to contact us if you don't see your question listed below.

What is the turnaround time for my order?

Our typical turnaround time is 10 business days from when we receive your order. Keep in mind the production timeline won't start until after the approval is received and all garments have arrived. See our order timeline here.

During our busy season, November through January, we may require additional time to process your order, up to 4 weeks. It is advised to plan accordingly so we can meet your deadlines.

What are your standard print locations?

This will depend on the style of garment that you want printed. You can see our standard print locations here.

Is there a certain file format I need to provide?

We require vector artwork for most print orders. They only exception is we can print a one color image from a high quality photograph if the details would be lost in recreating it into a vector format.

We accept .pdf, .ai or .eps vector files. Please do not include embedded images or shadows. Also be sure that all fonts are converted to outlines. See our artwork guidelines here.

We also ask that the artwork be clean with no unnecessary elements that will increase the file size or make it confusing as to what you want printed. Include only artwork for the print we are doing.

How do I know if my artwork is vector?

There is no way to know for sure unless you have editing software to view the file in the vector format. Typically .ai or .eps files are vector, but not always. If you are not sure, feel free to email it to us and we can let you know if it will work.

What are your stock ink colors?

Here are our standard ink colors.

What colors are in my design?

You can match them to our standard ink colors here, or you can email it and have us match it to our standard ink colors.

Can you create artwork for me or do I have to provide the file?

We can certainly create something for you for a charge. Be sure to have a clear idea of what you are looking for or reference photos. It is also good to know what garment style and color it will be printed on.

What type of ink do you print with?

We use plastisol inks. It is extremely opaque and comes in an array of vibrant colors. It can be printed on either light or dark fabric colors.

How many colors can you print?

Depending on your garment color, we can print up to 6 colors on a dark colored fabric or up to 7 colors on a light colored fabric.

Do you offer any special inks?

Here are our standard ink colors.

We also carry a variety of metallic, glitter and fluorescent ink colors.

Can you match a PMS color?

We sure can. There is a fee to mix a color but we can match just about any PMS number by request.

Do you offer all over prints?

We do not offer all over prints. This is something that needs to be printed before a garment is assembled in the factory. We can print in these standard positions.

Can you print over seams?

No, unfortunately the result from printing over a seam doesn't look very good. The extra bump in the fabric at the seam creates a gap where ink can fill in unexpectedly. It is not a service that we offer.

How large can I print my design?

This will depend on your garment. The maximum screen size we have is 14" wide by 16" tall. We do also have an oversized screen that we can print up to 17" wide but there are some limitations with this screen size.

Can I get my order personalized?

Of course, we can add a name either 2" or 3" tall or a number in 2", 4", 6", 8", 10" or 12" tall.

How much are your setup fees or screen fees?

We charge a screen fee for each different ink color for each different placement/size of design. So if you have a two color design but you want it printed on both left chest and full back. You would be charged for 4 screens. We do not charge for any underlay white screens that we need to make in order to print on dark fabrics. Feel free to email us with further questions.

What do you charge for reorders?

We charge a rescreen fee for each different ink color for each different placement/size of design on all reorders. Feel free to email us with further questions.

Are there any extra fees you charge?

Yes there are fees we charge for certain placements, for printing on mesh or nylon fabrics or extra services like bagging and labeling.

There are also charges for PMS color mixing, specialty inks or if you want different ink colors used for different styles/colors of garments.

Can I get a pre-production sample before you run my order?

Yes, we will print a sample for a fee. Please allow for extra time after the sample is approved before your order is completed.

Can I mix and match shirt and ink colors?

Yes, there is a fee for each time an ink color is changed.

Can you print on multiple styles of garments with the same artwork?

Yes. We will size your design to fit the smallest garment, but we include design dimensions on the proof for you to approve before we start your order.

We can also do multiple sizes of a design (ex. Youth and adult sizes). Keep in mind that each different size design, even though they are the same artwork, will be priced individually based on the quantity printed. There will also be screen fees for each size.

What type of garments can you print on?

We can print on flat garments only, including some bags and hats. We cannot print on baseball style caps.

Nylon and mesh fabric garments will incur extra charges.

See our standard print locations for a more detailed list of what we can print.

Can I get screen printing and embroidery on the same garment?

Yes you can. Keep in mind that in order to put your order through multiple departments it will add time to the production of your order.

Do you have a minimum order quantity requirement?

No, we do not require a minimum quantity for your order. We accept single piece orders. Keep in mind your price per piece will change depending on your order quantity.

Do you offer a rush service?

Yes, please ask our customer service or order department for availability before placing your order.

How will my shirts be packed when I received them?

We pack garments by size and color. Multiple shirts may be folded together in a single pile. Multiple sizes or styles may be packed in the same box, but we try to pack it as logical as possible.

Can I exchange my shirts if I don't like them or they don't fit?

No. Decorated garments may not be returned or exchanged. You also may be charged for your order if you cancel or change it after you have given us the approval.

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Contact our team at (763)424-7452